Southwest Airlines proves that our American business system is broken
Sinclair Lewis said, "I love America, but I don't like it." He meant, of course, that the idea of America is brilliant but our execution of our ideals too often falls way short. Consider Southwest Airlines, the largest airline inside the US. Forty years ago, Southwest was a brilliant upstart that revolutionized the airline industry. Southwest uses a dispersed point to point system, unlike the "hub and spoke" system the other airlines use. This is great for fliers, because they get more direct flight choices, but it's harder to recover from a major disaster like the recent polar plunge, because flight crews have to be located (and rested) in more locations, under the Southwest model. And, Southwest's use of an antiquated (1990s!) software scheduling system, which is mostly a manual system, made this issue much worse, and resulted in Southwest's having to cancel most of its flights, days after the weather event had ended. The other airlines use more...